Khoa Nguyen
Menu
Cisco Commerce Workspace
Streamlining B2B Commerce: Cisco's Transformative UX Strategy
Cisco Commerce Workspace (CCW) is a comprehensive enterprise B2B platform designed to streamline and optimize the quoting, configuring, and ordering process for Cisco products, software, services, and subscriptions. This unified tool aims to enhance efficiency for Cisco partners, resulting in faster bookings and significant productivity gains across the sales lifecycle.
Role: UX/UI Designer
Years: 2013-2016
Keyword: UX Research, User Testing, Design System, UX/UI Design
My Role
As the Lead Graphic and Brand Designer at RKS Design, I was entrusted with the crucial task of elevating the company's visual identity. My journey began as a team member, working on diverse projects for both clients and in-house initiatives. Upon promotion to the design lead position, I recognized the opportunity to refine RKS's brand image, aiming to distinguish it from other design agencies in the competitive landscape.
Challenge
The primary challenge was to modernize RKS Design's brand identity while maintaining its rich legacy and reputation for innovation. We needed to create a cohesive visual language that would resonate across all touchpoints, from digital platforms to print materials. Additionally, we faced the task of simplifying complex design concepts into a minimalist aesthetic that would appeal to both clients and industry professionals
Solution
To address these challenges, I collaborated closely with the CEO and fellow designers to implement a minimalist approach to the agency's visual identity. We embraced the philosophy of "less is more," focusing on clean lines, ample white space, and a refined color palette. Our strategy involved a comprehensive redesign of the website, marketing content, and print collaterals to ensure a consistent and sophisticated brand voice.
Outcomes
The rebranding effort resulted in a more sophisticated and distinguished identity for RKS Design. The new minimalist aesthetic effectively communicated the agency's expertise in industrial design and innovation. The redesigned website and marketing materials showcased RKS's portfolio in a more impactful way, highlighting the emotional connections created through their products. This cohesive brand identity not only set RKS apart from competitors but also reinforced its position as a top product design firm and innovation consulting leader
The implementation of Cisco Commerce Workspace (CCW) resulted in significant improvements to the B2B buying experience. Partners achieved productivity gains of up to 25% due to decreased cycle times from quote creation to order processing. The consolidation of 21 disparate commerce tools into a single platform led to faster bookings and increased efficiency for Cisco's channel partners. Additionally, the new system enabled a 3x faster deal cycle time, 5x more quotes generated, and 85% of customer interactions powered by an AI chatbot, demonstrating substantial enhancements in partner productivity and customer engagement.
What I Learned
I gained valuable insights into the transformative power of minimalism in brand identity. By embracing a "less is more" approach and focusing on clean lines, ample white space, and a refined color palette, we were able to create a cohesive visual language that effectively communicated RKS Design's expertise in human-centered industrial design and innovation. This experience underscored the importance of aligning brand identity with a company's core values and unique selling propositions.
Read next
Cisco Commerce Workspace
Streamlining B2B Commerce: Cisco's Transformative UX Strategy
Cisco Commerce Workspace (CCW) is a comprehensive enterprise B2B platform designed to streamline and optimize the quoting, configuring, and ordering process for Cisco products, software, services, and subscriptions. This unified tool aims to enhance efficiency for Cisco partners, resulting in faster bookings and significant productivity gains across the sales lifecycle.
Role: UX/UI Designer
Years: 2013-2016
Keyword: UX Research, User Testing, Design System, UX/UI Design
My Role
As the Lead Graphic and Brand Designer at RKS Design, I was entrusted with the crucial task of elevating the company's visual identity. My journey began as a team member, working on diverse projects for both clients and in-house initiatives. Upon promotion to the design lead position, I recognized the opportunity to refine RKS's brand image, aiming to distinguish it from other design agencies in the competitive landscape.
Challenge
The primary challenge was to modernize RKS Design's brand identity while maintaining its rich legacy and reputation for innovation. We needed to create a cohesive visual language that would resonate across all touchpoints, from digital platforms to print materials. Additionally, we faced the task of simplifying complex design concepts into a minimalist aesthetic that would appeal to both clients and industry professionals
Solution
To address these challenges, I collaborated closely with the CEO and fellow designers to implement a minimalist approach to the agency's visual identity. We embraced the philosophy of "less is more," focusing on clean lines, ample white space, and a refined color palette. Our strategy involved a comprehensive redesign of the website, marketing content, and print collaterals to ensure a consistent and sophisticated brand voice.
Outcomes
The rebranding effort resulted in a more sophisticated and distinguished identity for RKS Design. The new minimalist aesthetic effectively communicated the agency's expertise in industrial design and innovation. The redesigned website and marketing materials showcased RKS's portfolio in a more impactful way, highlighting the emotional connections created through their products. This cohesive brand identity not only set RKS apart from competitors but also reinforced its position as a top product design firm and innovation consulting leader
The implementation of Cisco Commerce Workspace (CCW) resulted in significant improvements to the B2B buying experience. Partners achieved productivity gains of up to 25% due to decreased cycle times from quote creation to order processing. The consolidation of 21 disparate commerce tools into a single platform led to faster bookings and increased efficiency for Cisco's channel partners. Additionally, the new system enabled a 3x faster deal cycle time, 5x more quotes generated, and 85% of customer interactions powered by an AI chatbot, demonstrating substantial enhancements in partner productivity and customer engagement.
What I Learned
I gained valuable insights into the transformative power of minimalism in brand identity. By embracing a "less is more" approach and focusing on clean lines, ample white space, and a refined color palette, we were able to create a cohesive visual language that effectively communicated RKS Design's expertise in human-centered industrial design and innovation. This experience underscored the importance of aligning brand identity with a company's core values and unique selling propositions.
Read next
Cisco Commerce Workspace
Streamlining B2B Commerce: Cisco's Transformative UX Strategy
Cisco Commerce Workspace (CCW) is a comprehensive enterprise B2B platform designed to streamline and optimize the quoting, configuring, and ordering process for Cisco products, software, services, and subscriptions. This unified tool aims to enhance efficiency for Cisco partners, resulting in faster bookings and significant productivity gains across the sales lifecycle.
Role: UX/UI Designer
Years: 2013-2016
Keyword: UX Research, User Testing, Design System, UX/UI Design
My Role
As the Lead Graphic and Brand Designer at RKS Design, I was entrusted with the crucial task of elevating the company's visual identity. My journey began as a team member, working on diverse projects for both clients and in-house initiatives. Upon promotion to the design lead position, I recognized the opportunity to refine RKS's brand image, aiming to distinguish it from other design agencies in the competitive landscape.
Challenge
The primary challenge was to modernize RKS Design's brand identity while maintaining its rich legacy and reputation for innovation. We needed to create a cohesive visual language that would resonate across all touchpoints, from digital platforms to print materials. Additionally, we faced the task of simplifying complex design concepts into a minimalist aesthetic that would appeal to both clients and industry professionals
Solution
To address these challenges, I collaborated closely with the CEO and fellow designers to implement a minimalist approach to the agency's visual identity. We embraced the philosophy of "less is more," focusing on clean lines, ample white space, and a refined color palette. Our strategy involved a comprehensive redesign of the website, marketing content, and print collaterals to ensure a consistent and sophisticated brand voice.
Outcomes
The rebranding effort resulted in a more sophisticated and distinguished identity for RKS Design. The new minimalist aesthetic effectively communicated the agency's expertise in industrial design and innovation. The redesigned website and marketing materials showcased RKS's portfolio in a more impactful way, highlighting the emotional connections created through their products. This cohesive brand identity not only set RKS apart from competitors but also reinforced its position as a top product design firm and innovation consulting leader
The implementation of Cisco Commerce Workspace (CCW) resulted in significant improvements to the B2B buying experience. Partners achieved productivity gains of up to 25% due to decreased cycle times from quote creation to order processing. The consolidation of 21 disparate commerce tools into a single platform led to faster bookings and increased efficiency for Cisco's channel partners. Additionally, the new system enabled a 3x faster deal cycle time, 5x more quotes generated, and 85% of customer interactions powered by an AI chatbot, demonstrating substantial enhancements in partner productivity and customer engagement.
What I Learned
I gained valuable insights into the transformative power of minimalism in brand identity. By embracing a "less is more" approach and focusing on clean lines, ample white space, and a refined color palette, we were able to create a cohesive visual language that effectively communicated RKS Design's expertise in human-centered industrial design and innovation. This experience underscored the importance of aligning brand identity with a company's core values and unique selling propositions.