Khoa Nguyen
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Baby Barista
Revolutionizing Baby Formula Preparation
Baby Barista is an innovative baby formula mixer and dispenser designed to simplify the lives of new parents. This smart device combines cutting-edge technology with thoughtful design. The product aims to bring joy to parenthood by addressing the challenges of preparing formula, especially during those sleepless nights.
Role Lead UX/UI Designer and Project Manager
Shipped 2024
Keyword UX Research, User Testing, Design System, UX/UI Design
My Role
As the lead UX/UI Designer and Project Manager, my role was to lead the design and implementation of a user-centric interface that would simplify the complex B2B purchasing process. Through meticulous research, user testing, and iterative design cycles, I aimed to create a cohesive and intuitive experience that would elevate Cisco's B2B platform, fostering increased customer satisfaction and loyalty.
Challenge
The primary challenge was to create a product that went beyond simply dispensing milk. We needed to design a machine that could operate effortlessly at 3 AM, catering to sleep-deprived parents. Additionally, we faced the task of differentiating Baby Barista from competitors in the market. Balancing functionality with user-friendliness while maintaining a cohesive brand identity across the product, interface, and mobile app presented another significant hurdle.
Research
We start our research by asking Cisco team with How Might We approach to develop an effective solution
How might we streamline the process for users to checkout ?
How might we analyzing features across all CCW tracks to ensure consistency and accuracy?
How might we enhance the customer experience through the sale cycle?
We meticulously identified the major personas across all CCW tracks. Through an immersive journey mapping exercise with stakeholders and team, we defined their goals, expectations, touchpoints, experiences, and pain points. This intense exploration into the lives of our users unveiled inconsistencies within the existing CCW program. Crucially, it highlighted the pressing need to elevate their overall experiences. Armed with this invaluable understanding, we crafted a comprehensive strategy to address the identified gaps and deliver a seamless, user-centric CCW experience.
Ideate
After gaining a deep understanding of the problem and user needs, we engaged in collaborative brainstorming sessions to generate a wide range of innovative ideas and potential solutions across CCW tracks. Through iterative sketching and rapid prototyping, we explored and refined various concepts, allowing us to visualize and evaluate different approaches.
To validate the seamless new solution with existing functionalities, we conducted rigorous testing and evaluation processes. The effectiveness of the implemented solution was meticulously analyzed through heuristic and usability evaluations, while valuable insights from stakeholders and partners were incorporated to optimize the overall experience. Additionally, a Task Performance Indicator (TPI) assessment was conducted for the CCW to pinpoint areas for further refinement and enhancement.
In our quest to achieve reusability, consistency, increase development velocity, we created a design system to help conceptualize, build and ship new features, iterations and products much faster, and more efficiently.
Solution
Outcomes
3x
Faster Deal Cycle Time
5x
More Quotes Enhancement in Partner Productivity
85%
of All Customer Interactions Powered by AI Chatbot
The final Baby Barista product emerged as a revolutionary solution in the baby formula preparation market. It successfully addressed the needs of sleep-deprived parents with its intuitive interface and smart features. The cohesive brand identity resonated well with our target audience, differentiating Baby Barista from competitors. The mobile app's conversational prompts and essential features enhanced the overall user experience, making formula preparation a less daunting task for new parents. Ultimately, Baby Barista achieved its goal of bringing more joy to parenthood by simplifying one of its most challenging aspects.
Read next
Baby Barista
Revolutionizing Baby Formula Preparation
Baby Barista is an innovative baby formula mixer and dispenser designed to simplify the lives of new parents. This smart device combines cutting-edge technology with thoughtful design. The product aims to bring joy to parenthood by addressing the challenges of preparing formula, especially during those sleepless nights.
Role Lead UX/UI Designer and Project Manager
Shipped 2024
Keyword UX Research, User Testing, Design System, UX/UI Design
My Role
As the lead UX/UI Designer and Project Manager, my role was to lead the design and implementation of a user-centric interface that would simplify the complex B2B purchasing process. Through meticulous research, user testing, and iterative design cycles, I aimed to create a cohesive and intuitive experience that would elevate Cisco's B2B platform, fostering increased customer satisfaction and loyalty.
Challenge
The primary challenge was to create a product that went beyond simply dispensing milk. We needed to design a machine that could operate effortlessly at 3 AM, catering to sleep-deprived parents. Additionally, we faced the task of differentiating Baby Barista from competitors in the market. Balancing functionality with user-friendliness while maintaining a cohesive brand identity across the product, interface, and mobile app presented another significant hurdle.
Research
We start our research by asking Cisco team with How Might We approach to develop an effective solution
How might we streamline the process for users to checkout ?
How might we analyzing features across all CCW tracks to ensure consistency and accuracy?
How might we enhance the customer experience through the sale cycle?
We meticulously identified the major personas across all CCW tracks. Through an immersive journey mapping exercise with stakeholders and team, we defined their goals, expectations, touchpoints, experiences, and pain points. This intense exploration into the lives of our users unveiled inconsistencies within the existing CCW program. Crucially, it highlighted the pressing need to elevate their overall experiences. Armed with this invaluable understanding, we crafted a comprehensive strategy to address the identified gaps and deliver a seamless, user-centric CCW experience.
Ideate
After gaining a deep understanding of the problem and user needs, we engaged in collaborative brainstorming sessions to generate a wide range of innovative ideas and potential solutions across CCW tracks. Through iterative sketching and rapid prototyping, we explored and refined various concepts, allowing us to visualize and evaluate different approaches.
To validate the seamless new solution with existing functionalities, we conducted rigorous testing and evaluation processes. The effectiveness of the implemented solution was meticulously analyzed through heuristic and usability evaluations, while valuable insights from stakeholders and partners were incorporated to optimize the overall experience. Additionally, a Task Performance Indicator (TPI) assessment was conducted for the CCW to pinpoint areas for further refinement and enhancement.
In our quest to achieve reusability, consistency, increase development velocity, we created a design system to help conceptualize, build and ship new features, iterations and products much faster, and more efficiently.
Solution
Outcomes
3x
Faster Deal Cycle Time
5x
More Quotes Enhancement in Partner Productivity
85%
of All Customer Interactions Powered by AI Chatbot
The final Baby Barista product emerged as a revolutionary solution in the baby formula preparation market. It successfully addressed the needs of sleep-deprived parents with its intuitive interface and smart features. The cohesive brand identity resonated well with our target audience, differentiating Baby Barista from competitors. The mobile app's conversational prompts and essential features enhanced the overall user experience, making formula preparation a less daunting task for new parents. Ultimately, Baby Barista achieved its goal of bringing more joy to parenthood by simplifying one of its most challenging aspects.
Read next
Baby Barista
Revolutionizing Baby Formula Preparation
Baby Barista is an innovative baby formula mixer and dispenser designed to simplify the lives of new parents. This smart device combines cutting-edge technology with thoughtful design. The product aims to bring joy to parenthood by addressing the challenges of preparing formula, especially during those sleepless nights.
Role Lead UX/UI Designer and Project Manager
Shipped 2024
Keyword UX Research, User Testing, Design System, UX/UI Design
My Role
As the lead UX/UI Designer and Project Manager, my role was to lead the design and implementation of a user-centric interface that would simplify the complex B2B purchasing process. Through meticulous research, user testing, and iterative design cycles, I aimed to create a cohesive and intuitive experience that would elevate Cisco's B2B platform, fostering increased customer satisfaction and loyalty.
Challenge
The primary challenge was to create a product that went beyond simply dispensing milk. We needed to design a machine that could operate effortlessly at 3 AM, catering to sleep-deprived parents. Additionally, we faced the task of differentiating Baby Barista from competitors in the market. Balancing functionality with user-friendliness while maintaining a cohesive brand identity across the product, interface, and mobile app presented another significant hurdle.
Research
We start our research by asking Cisco team with How Might We approach to develop an effective solution
How might we streamline the process for users to checkout ?
How might we analyzing features across all CCW tracks to ensure consistency and accuracy?
How might we enhance the customer experience through the sale cycle?
We meticulously identified the major personas across all CCW tracks. Through an immersive journey mapping exercise with stakeholders and team, we defined their goals, expectations, touchpoints, experiences, and pain points. This intense exploration into the lives of our users unveiled inconsistencies within the existing CCW program. Crucially, it highlighted the pressing need to elevate their overall experiences. Armed with this invaluable understanding, we crafted a comprehensive strategy to address the identified gaps and deliver a seamless, user-centric CCW experience.
Ideate
After gaining a deep understanding of the problem and user needs, we engaged in collaborative brainstorming sessions to generate a wide range of innovative ideas and potential solutions across CCW tracks. Through iterative sketching and rapid prototyping, we explored and refined various concepts, allowing us to visualize and evaluate different approaches.
To validate the seamless new solution with existing functionalities, we conducted rigorous testing and evaluation processes. The effectiveness of the implemented solution was meticulously analyzed through heuristic and usability evaluations, while valuable insights from stakeholders and partners were incorporated to optimize the overall experience. Additionally, a Task Performance Indicator (TPI) assessment was conducted for the CCW to pinpoint areas for further refinement and enhancement.
In our quest to achieve reusability, consistency, increase development velocity, we created a design system to help conceptualize, build and ship new features, iterations and products much faster, and more efficiently.
Solution
Outcomes
3x
Faster Deal Cycle Time
5x
More Quotes Enhancement in Partner Productivity
85%
of All Customer Interactions Powered by AI Chatbot
The final Baby Barista product emerged as a revolutionary solution in the baby formula preparation market. It successfully addressed the needs of sleep-deprived parents with its intuitive interface and smart features. The cohesive brand identity resonated well with our target audience, differentiating Baby Barista from competitors. The mobile app's conversational prompts and essential features enhanced the overall user experience, making formula preparation a less daunting task for new parents. Ultimately, Baby Barista achieved its goal of bringing more joy to parenthood by simplifying one of its most challenging aspects.